Subject: Ticket Assigned - Conversation with User
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 08:31:02 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi kindly pls provide me the contact number in dubai mall?           12:15 PM, 20th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:16 PM, 20th Mar                     User                    Kindly pls provide me the contact number in dubai mall?           12:16 PM, 20th Mar                   Shivani                    We request you to please contact on # +971556526546           12:17 PM, 20th Mar                     User                    i need to check in the store if its available.           12:17 PM, 20th Mar                     User                    I called that number but its not working           12:17 PM, 20th Mar                     User                    most of your agent i ask for the contact number and yet all of it its not working           12:18 PM, 20th Mar                     User                    Is there any other number?           12:19 PM, 20th Mar                     User                    Helloooo?           12:20 PM, 20th Mar                     User                    anybody?           12:20 PM, 20th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:21 PM, 20th Mar                     User                    I dont have order online but icwant to check in the store if they have the adore fine french frangrance lemongrass           12:22 PM, 20th Mar                     User                    I check in the store in moe and alghurair mall they dont have even in burjuman. I dont want to go out bec of the situation. I want to check it first if its available           12:23 PM, 20th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:24 PM, 20th Mar                   Shivani                    However, we have only this number with us and there is no other contact number.           12:25 PM, 20th Mar                   Shivani                    Is there anything else I can help you with?            12:26 PM, 20th Mar                     User                    So how can i ask them if that number its not working?           12:26 PM, 20th Mar                     User                    The customer service agent is always busy.           12:27 PM, 20th Mar                   Shivani                    We request you to please visit the store in order to check the product availability.           12:27 PM, 20th Mar                     User                    how will i visit the store in this situation?           12:27 PM, 20th Mar                     User                    anyways thank you for not helping me           12:28 PM, 20th Mar                   Shivani                    We sincerely apologise for that.           12:28 PM, 20th Mar                     User                    next time dont ask the customer if you cant provide anything           12:28 PM, 20th Mar                     User                    Thank you           12:28 PM, 20th Mar                     User                    You gave the contact number which are all not working.           12:29 PM, 20th Mar                   Shivani                    We understand your situation ad we request you to please check  the item online if it is available.           12:30 PM, 20th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:30 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547142