Subject: New Reply Received -
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 20 Mar 2020 07:28:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.    Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
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I ordered the clear ones as you can see from my order but I received these</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 20, 2020 11:11:49 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#543582] -
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<div dir="ltr">Hi Kimberley,</div>
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<div dir="ltr">Thank you for getting in touch with us.
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With reference to order no #9772941581</div>
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We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div dir="ltr">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/543582