Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 13:15:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, why can't I get code on sms on my mobile           04:37 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:41 PM, 19th Mar                     User                    I am unable to validate my phone number as I am not getting any code through SMS           04:42 PM, 19th Mar                     User                    plz help           04:44 PM, 19th Mar                     User                    r u there Shivani           04:44 PM, 19th Mar                   Shivani                    Kindly share the screenshot so that we can assist you better.           04:45 PM, 19th Mar                     User                    there is no scrrenshot dear           04:46 PM, 19th Mar                     User                    When I login with my account, it asks a mobile number to register with account to receive an SMS code           04:47 PM, 19th Mar                     User                    but I never get SMS code on mobile           04:47 PM, 19th Mar                   Shivani                    Kindly check as you are entering the correct number.           04:50 PM, 19th Mar                     User                    yes, I tried multiple times           04:50 PM, 19th Mar                   Shivani                    Kindly share your contact number and email address.           04:52 PM, 19th Mar                     User                    +971509524212 and [email-masked]           04:54 PM, 19th Mar                   Shivani                    Thank you for the details.           04:56 PM, 19th Mar                   Shivani                    We request you to please also let us know which browser you are using to register your account.           04:56 PM, 19th Mar                     User                    Chrome           04:57 PM, 19th Mar                     User                    Also, tried through iPAD MAX Fashion APP but same issue           04:57 PM, 19th Mar                   Shivani                    Kindly clear the cache, cookies and your browsing history and then again try it.           04:58 PM, 19th Mar                     User                    I am now trying from IPAD MAX application           04:58 PM, 19th Mar                     User                    how can I clear cache and cookies there?           04:59 PM, 19th Mar                   Shivani                    On your computer, open Chrome.At the top right, click More .
Click More tools. Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.           05:00 PM, 19th Mar                   Shivani                    1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.           05:00 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            05:00 PM, 19th Mar                     User                    yes, wait and let me clear the cache           05:01 PM, 19th Mar                     User                    and then check it again           05:01 PM, 19th Mar                     User                    otherwise, I seek your help to link my phone number with my account email           05:01 PM, 19th Mar                   Shivani                    OK           05:01 PM, 19th Mar                     User                    cleared cookies and cache but still getting same problem. I enter my mobile number and it says "Code sent to mobile" but I dont get it           05:03 PM, 19th Mar                   Shivani                    Kindly check your mobile networks.           05:06 PM, 19th Mar                     User                    Already done           05:07 PM, 19th Mar                     User                    mobile is working great and getting SMS from other APPs and websites           05:07 PM, 19th Mar                     User                    I need to place some order online and can't do it without verifying my mobile number           05:08 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           05:11 PM, 19th Mar                   Shivani                    We request you to please share your contact number and email address.           05:11 PM, 19th Mar                   Shivani                    We will forward it to our concern team.           05:12 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:15 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544669