Subject: Ticket Assigned - Conversation with Drumming Pen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 12:55:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Pen Drumming Pen                    Hi           04:15 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:15 PM, 19th Mar                     Drumming Pen                    It's rehana           04:15 PM, 19th Mar                     Drumming Pen                    I wanted to ask about my order of there is any update           04:16 PM, 19th Mar                     Drumming Pen                    Coz I've not received an email from them yet           04:17 PM, 19th Mar                   Shivani                    We would like to inform you that we have already informed you to share your bahrain contact number           04:20 PM, 19th Mar                   Shivani                    As we are unable to contact you on the provided number.           04:20 PM, 19t
 h Mar                   Shivani                    Kindly provide your bahrain contact number.           04:22 PM, 19th Mar                     Drumming Pen                    Is there a contact number that I can ring on  to inquire about my delivery coz I'm not getting any update of information as to why they've not delivered it yet           04:23 PM, 19th Mar                   Shivani                    We are sorry to inform you that due to government guidelines are Customer Support Helpline is not available at  this time.           04:25 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:29 PM, 19th Mar                     Drumming Pen                    But I've not received an email yet           04:30 PM, 19th Mar                   Shivani                    We request you to please share your Bharian contact number.           04:34 PM, 19th Mar                     Drumming Pen              
       I live in the uk           04:35 PM, 19th Mar                     Drumming Pen                    It wouldn't let me put in the correct address or phone number in properly           04:36 PM, 19th Mar                     Drumming Pen                    I've even sent them an email with the right address and number           04:37 PM, 19th Mar                   Shivani                    We would like to inform you that we do not offer international delivery.           04:39 PM, 19th Mar                     Drumming Pen                    So how am I going to receive it now           04:40 PM, 19th Mar                   Shivani                    We will cancel this order and process the refund for the same.           04:40 PM, 19th Mar                     Drumming Pen                    When I placed the order it didn't say anything about only delivering to international           04:41 PM, 19th Mar                     Drumming Pen                    And I ordered it from the 
 Manchester mothercare website           04:42 PM, 19th Mar                   Shivani                    We would like to inform you that as you have mention the Bahrain address and contact number.           04:45 PM, 19th Mar                   Shivani                    That's Why you did not get nay error while placing your order.           04:46 PM, 19th Mar                     Drumming Pen                    But it didn't say that they dont deliver to UK           04:48 PM, 19th Mar                   Shivani                    We would like to inform you that you have enter Bahrain address and contact number and you have used the Bahrain's website that's why you did not get any error.           04:51 PM, 19th Mar                     Drumming Pen                    Will they cancel the order and refund the full amount that they've taken for the pram           04:52 PM, 19th Mar                   Shivani                    We will process the refund for the same as soon as possible
  and we will update you via email once we process the refund from our side.           04:53 PM, 19th Mar                     Drumming Pen                    Ok thank u           04:53 PM, 19th Mar                   Shivani                    You're most welcome.           04:54 PM, 19th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:54 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544584