Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 12:04:19 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello want to know what is the size for 4-5 years old girl character dress it doesn’t show the sizing guide           03:37 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:38 PM, 19th Mar                     User                    I would like to ask the size for 4-5 years old princess dress           03:40 PM, 19th Mar                   Shivani                    We would request you to please share the link of the item.           03:40 PM, 19th Mar                     User                    I don’t have link please check Character dress like Snow White dress           03:43 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:43 PM, 19th Mar                   Shivani                    Can you please share the screenshot of the item.           03:43 PM, 19th Mar                     User                    idont have a screenshot           03:44 PM, 19th Mar                     User                    Please check from girls dresses princesses dresses           03:44 PM, 19th Mar                   Shivani                    https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Toys/Role-Play/BABYSHOP-Princess-Dress-Costume/p/651665Pink           03:46 PM, 19th Mar                   Shivani                    Is this the item.           03:46 PM, 19th Mar                     User                    Yes but I need the Snow White dress what is the size for 4-5 years old is it Xs small or medium?           03:48 PM, 19th Mar                   Shivani                    We request you to please check the screenshot and share which item you are referring.           03:52 PM, 19th Mar                   Shivani                             03:52 PM, 19th Mar                     User                    That blue yellow one please I just need the size for 4-5 years old           03:53 PM, 19th Mar                     User                    that is Snow White dress           03:53 PM, 19th Mar                     User                    what size is perfect for 4-5 years old is it small or medium?           03:54 PM, 19th Mar                   Shivani                    Thank you for confirming us.           03:54 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:54 PM, 19th Mar                     User                    Ok Sure thank you           03:54 PM, 19th Mar                   Shivani                    We are sorry to inform you that there is no size guide given on the website for the item.           03:55 PM, 19th Mar                   Shivani                    we will forward your issue to our courier team and will update you the size of the item.           03:56 PM, 19th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           03:56 PM, 19th Mar                     User                    yes That’s why I contacted baby shop but any idea which size cuz I need it urgently           03:57 PM, 19th Mar                   Shivani                    We would like to inform you that for 4 years it is XS and for 5 years it is S.           04:01 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            04:02 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:04 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:04 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544398