Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:54:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:42 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:43 PM, 19th Mar                     User                    I ordered onlinne one shoe           03:43 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:44 PM, 19th Mar                     User                    9773341253           03:45 PM, 19th Mar                     User                    they delivered other color           03:45 PM, 19th Mar                     User                    i ordered blue color 41 size           03:45 PM, 19th Mar                     User                    and they delivered black color           03:45 PM, 19th Mar                     User                    now how i can return ?           03:46 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:47 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:48 PM, 19th Mar                     User                    ok           03:49 PM, 19th Mar                     User                    i am waiting           03:49 PM, 19th Mar                   Shivani                    We would like to inform you can return your purchases through the below two channels:

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2.You can now drop off your return to any (Shoemart) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store in the UAE.  ​
· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:50 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:54 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:54 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544368