Subject: Ticket Assigned - Conversation with Dunking Sun
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:30:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dunking Sun Dunking Sun                    Hi           03:11 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:11 PM, 19th Mar                     Dunking Sun                    I just wanted to return only one item. Aramex collected it already... why you’re sending me to collect another item ?           03:12 PM, 19th Mar                     Dunking Sun                    They came like 3 times to collect the other unknown item           03:12 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           03:14 PM, 19th Mar                   Shivani                    Also, share the name of the item which you want to return.           03:14 PM, 19th Mar                     Dunking Sun                    Order: #9772764121           03:14 PM, 19th Mar                     Dunking Sun                             03:15 PM, 19th Mar                     Dunking Sun                    This one .. I already have the return receipt           03:15 PM, 19th Mar                     Dunking Sun                             03:16 PM, 19th Mar                     Dunking Sun                    So no other item           03:16 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:17 PM, 19th Mar                     Dunking Sun                    Ok           03:18 PM, 19th Mar                   Shivani                    Thank you for holding up            03:20 PM, 19th Mar                   Shivani                    We would like to inform you that the item #161228409 - - Slip-On Ballerina Shoes with Bow Accent has been returned to warehouse and we have already processed the refund for the same.           03:22 PM, 19th Mar                     Dunking Sun                    Yes           03:23 PM, 19th Mar                     Dunking Sun                    No other items to be returned           03:23 PM, 19th Mar                   Shivani                    Please share the name of the other item which you want to return?           03:23 PM, 19th Mar                     Dunking Sun                    because Aramex came again like 3 times asking for other items to be returned           03:24 PM, 19th Mar                     Dunking Sun                    I don’t want to return anything else           03:24 PM, 19th Mar                     Dunking Sun                    Just the ballerina and it’s returned already           03:24 PM, 19th Mar                   Shivani                    Thank you for confirming us.           03:25 PM, 19th Mar                   Shivani                    We would request you to please inform them to cancel the collection of the item.           03:25 PM, 19th Mar                     Dunking Sun                    Inform who ??           03:26 PM, 19th Mar                     Dunking Sun                    what am I doing now ?           03:26 PM, 19th Mar                   Shivani                    Once courier team will contact you again we would request you to please inform them to cancel the collection.           03:28 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            03:28 PM, 19th Mar                     Dunking Sun                    No thx           03:29 PM, 19th Mar                   Shivani                    You're most welcome.           03:30 PM, 19th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           03:30 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544254