Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:19:03 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  My Account  Ticket comment <div>Kindly I need faster action from your side</div>
<div id="yMail_cursorElementTracker_1584616715870">Why no one called me?<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, 18 Mar 2020 at 16:47, Shaimaa Fahmy</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6395460228"><div>I already contacted my bank and they confirmed that you took the money from my account<div id="yiv6395460228yMail_cursorElementTracker_1584538989774">Please find attached photos and check the 12 march order and 16 march order</div>
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<img class="yiv6395460228inline-image-global yiv6395460228inlined-image-cid-8df9c483-af47-4614-b2f2-b58dc1f2a454" id="yiv6395460228ymail_attachmentId541" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzE5NzU1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zYEuc_THJMe8iwqJs6Dc8w_gOPDcfJuJrgk82Uy-s-M" style="width:100%;max-width:800px"><br>
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<img class="yiv6395460228inline-image-global yiv6395460228inlined-image-cid-700ce330-8ef9-4ae1-b1b6-2a0758ae7ca1" id="yiv6395460228ymail_attachmentId542" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzE5NzU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QHmB6ciJnSS8K27VEL8Pgr0z8C_DEG22Z6ZCq1QBNLo" style="width:100%;max-width:800px"><br>
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<img class="yiv6395460228inline-image-global yiv6395460228inlined-image-cid-ff979928-a142-4e18-a549-6a79f35bf225" id="yiv6395460228ymail_attachmentId543" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzE5NzU1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pNekmAr6tAsW98KgJjsQ3Yt5cuRJDtKtgcPPjD3zooI" style="width:100%;max-width:800px"><br>
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<img class="yiv6395460228inline-image-global yiv6395460228inlined-image-cid-8c2d311a-c85f-4d21-b8b5-718ba3dbd311" id="yiv6395460228ymail_attachmentId544" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5NzE5NzU1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WsGCmAtHLJMXxvEa5f5YLU2I_g25XZoeslP2Gi3L4-U" style="width:100%;max-width:800px"><br>
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<br><br><br>Please return my money back asap .as you see my credit is -18sr because of you</div>
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<div id="yiv6395460228yMail_cursorElementTracker_1584539180479">Also please call me by phone</div>
<div id="yiv6395460228yMail_cursorElementTracker_1584539194054">00966548376458<br><br><br><div id="yiv6395460228ymail_android_signature"><a rel="noreferrer" id="yiv6395460228ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv6395460228yqt0843475458 yQTDBase" id="yiv6395460228yqt43020"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, 18 Mar 2020 at 14:51, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv6395460228"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Shaimaa,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #6468940808</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that we have only charged you only once.</div>
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<div>We would request you to please contact your bank and confirm the same.</div>
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<div>If you still believes that the amount has been deducted twice we request you to please share your bank statement from 8 March, 2020 to till 18 March, 2020 in PDF form and also share the transaction number.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/538601