Subject: Ticket Assigned - Conversation with Leaning Fire
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:15:06 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Leaning Fire Leaning Fire                    8371584913           02:50 PM, 19th Mar                     Leaning Fire                    8371584913           02:51 PM, 19th Mar                     Leaning Fire                    ?           02:55 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:58 PM, 19th Mar                     Leaning Fire                    8371584913           02:58 PM, 19th Mar                     Leaning Fire                    I asked for refund and it           02:59 PM, 19th Mar                     Leaning Fire                    s been more than 14 working days           02:59 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:00 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:00 PM, 19th Mar                     Leaning Fire                    Ok           03:00 PM, 19th Mar                   Shivani                    Thank you for holding up            03:02 PM, 19th Mar                     Leaning Fire                    When will i get my money back ?????           03:02 PM, 19th Mar                   Shivani                    We would request you to please check the amount in your my credit wallet.           03:03 PM, 19th Mar                   Shivani                    As we have already refund you the same.           03:03 PM, 19th Mar                     Leaning Fire                    40.60kd           03:03 PM, 19th Mar                   Shivani                    Yes, we have process the refund.           03:04 PM, 19th Mar                   Shivani                    KIndly check and if refund is not there we request you to please share the screenshot of the my credit wallet.           03:05 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            03:05 PM, 19th Mar                     Leaning Fire                    I wanted it on my back account not my credit           03:05 PM, 19th Mar                     Leaning Fire                    and i aksed to call center to do so           03:06 PM, 19th Mar                     Leaning Fire                    on march 1           03:06 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           03:09 PM, 19th Mar                   Shivani                    We have already refunded the amount in your wallet and it is not possible to refund you in the bank account.           03:09 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?           03:13 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:14 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:14 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544189