Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:12:43 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:48 PM, 19th Mar                   Bot                   Hi again!           02:48 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:48 PM, 19th Mar                     User                    I had ordered two bags from your website           02:48 PM, 19th Mar                     User                    Which I recieved today but one of them was already in used condition.           02:48 PM, 19th Mar                     User                    Highly disappointed with this           02:49 PM, 19th Mar                     User                    Either give me refund or exchange for the same bag in pack condition           02:49 PM, 19th Mar                   Shivani                    We request you to please share your or
 der number so that we can assist you better.           02:50 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:50 PM, 19th Mar                   Shivani                    W request you to please share the image of the item.           02:51 PM, 19th Mar                     User                    9773318748           02:51 PM, 19th Mar                     User                    This is not how a new parcel is received .           02:53 PM, 19th Mar                     User                    And this is the packed parcel           02:54 PM, 19th Mar                     User                    Hello?           02:56 PM, 19th Mar                   Shivani                    Yes.           02:56 PM, 19th Mar                     User                    Did u get the image           02:57 PM, 19th Mar                   Shivani                    Yes, thank you for sharing the image.           02:57 PM, 19th
  Mar                     User                    I want either refund or exchange for same bag in proper packed condition.           02:58 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:58 PM, 19th Mar                     User                    OOk           02:58 PM, 19th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           03:01 PM, 19th Mar                     User                    How will that be possible           03:01 PM, 19th Mar                     User                    And in your terms nd condition there is an option of exchange or refund within 14 days           03:02 PM, 19th Mar                   Shivani                    We are sorry to inform you that but 
 we do not offer exchange currently.           03:04 PM, 19th Mar                     User                    I can visit any of your store and exchange this ?           03:04 PM, 19th Mar                     User                    Hello?           03:07 PM, 19th Mar                   Shivani                    We are sorry we only accept the return of the item as there is no exchange policy.           03:08 PM, 19th Mar                   Shivani                    However, you can visit the store and return the product there.           03:08 PM, 19th Mar                     User                    In how many days?           03:09 PM, 19th Mar                   Shivani                    You can return the item within 14 days of the delivery.           03:10 PM, 19th Mar                     User                    Ok thank           03:10 PM, 19th Mar                   Shivani                    You're most welcome.           03:12 PM, 19th Mar                   Shivani            
         It was a pleasure assisting you. Thank you for contacting us.           03:12 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544174