Subject: Ticket Assigned - Conversation with Chilling Wayfarer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 11:10:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chilling Wayfarer Chilling Wayfarer                    but there is no option to return online when i click on order #           02:50 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:50 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:51 PM, 19th Mar                     Chilling Wayfarer                    this is for the same order #9773154339           02:52 PM, 19th Mar                     Chilling Wayfarer                    as advised, i am trying to request for return online           02:52 PM, 19th Mar                     Chilling Wayfarer                    but there is no option to return           02:52 PM, 19th Mar                   Shivani                    Kinldy share the name of the item which you want to return           02:53 PM, 19th Mar                     Chilling Wayfarer                    mustela cleansing gel           02:53 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           02:55 PM, 19th Mar                   Shivani                    Is this the item #159659483 - - Mustela Gentle Cleansing Gel?           02:56 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 19th Mar                     Chilling Wayfarer                    yes.. 3 cleansing gel one 1 lotion           03:01 PM, 19th Mar                   Shivani                    Do you want to return all 3 items?           03:01 PM, 19th Mar                     Chilling Wayfarer                    yes and the lotion           03:03 PM, 19th Mar                     Chilling Wayfarer                    all these items were spilt in the packaging           03:04 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:05 PM, 19th Mar                   Shivani                    We would like to inform you that we have create a return request for the items.           03:07 PM, 19th Mar                   Shivani                    Our courier team will contact you in 3- 5  working days for the collection under tracking id #45496259771           03:07 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            03:07 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:10 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:10 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544163