Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 10:48:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    good afternoon           02:34 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:34 PM, 19th Mar                     User                    i have a complain about an order i just received           02:35 PM, 19th Mar                   Shivani                    Yes.           02:35 PM, 19th Mar                     User                    i order shampoo and lotion, and upon unwrapping the bottles i found them to be leaking           02:35 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:35 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:36 PM, 19th Mar                   Shivani                    Also, share the image of the item which you have received.           02:36 PM, 19th Mar                     User                    order # 9773154339           02:37 PM, 19th Mar                     User                             02:38 PM, 19th Mar                     User                             02:39 PM, 19th Mar                     User                    please advise           02:41 PM, 19th Mar                   Shivani                    Thank you for the image.           02:41 PM, 19th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to u           02:43 PM, 19th Mar                     User                    so i need to make a new order           02:47 PM, 19th Mar                   Shivani                    You can return your purchases through the below two channels:
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1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2. You can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online.           02:47 PM, 19th Mar                   Shivani                    Yes, we  request you to please make a new order again and this please be assured this will not repeat in future again.           02:47 PM, 19th Mar                     User                    ok thank you           02:48 PM, 19th Mar                   Shivani                    You're most welcome.           02:48 PM, 19th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:48 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544052