Subject: Ticket Assigned - Conversation with kjacq06
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 10:41:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kjacq06 kjacq06                    i want to complain about my delivery           02:29 PM, 19th Mar                     kjacq06                    mmn by           02:29 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:30 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:30 PM, 19th Mar                     kjacq06                    l have delivery today its been 3 days and the delivery man says they cant deliver today           02:30 PM, 19th Mar                     kjacq06                    i need it for tomorrow and i have paid for the delivery charges           02:31 PM, 19th Mar                     kjacq06                    and it shows in ur site that it o ly
  takes 3 days           02:31 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:31 PM, 19th Mar                     kjacq06                    so what           02:31 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:31 PM, 19th Mar                     kjacq06                    9773100648           02:32 PM, 19th Mar                     kjacq06                    i am expecting it today coz i need it to give as a gift tomorrow for someone           02:32 PM, 19th Mar                     kjacq06                    i need it today or else ill just pick it up in your branch           02:33 PM, 19th Mar                     kjacq06                    and i want to refund the delivery charges           02:33 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold 
 while I retrieve the information.           02:34 PM, 19th Mar                   Shivani                    We would like to inform you that your order is showing out for delivery.           02:34 PM, 19th Mar                   Shivani                    Our courier team will contact you soon to arrange the delivery.           02:35 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:36 PM, 19th Mar                     kjacq06                    yah but ur delivery team said they cant send it to me today           02:37 PM, 19th Mar                     kjacq06                    can u please follow up this to them to your courier team           02:37 PM, 19th Mar                     kjacq06                    or else where i can make complain for your delivery team           02:38 PM, 19th Mar                   Shivani                    We will forward your issue to our courier team.           02:38
  PM, 19th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           02:38 PM, 19th Mar                     kjacq06                    coz he called me awhile ago and hes asking me my address he said he will deliver today but then now i asked him he said he will deliver in saturday           02:38 PM, 19th Mar                     kjacq06                    [email-masked]           02:38 PM, 19th Mar                     kjacq06                    please do the necessary action regarding this           02:39 PM, 19th Mar                     kjacq06                    i will wait for your response           02:39 PM, 19th Mar                     kjacq06                    +971 52 140 3642           02:39 PM, 19th Mar                     kjacq06                    this is the number of the delivery who called me           02:40 PM, 19th Mar                   Shivani                    Than
 k you for the details.           02:40 PM, 19th Mar                     kjacq06                    thanks           02:40 PM, 19th Mar                   Shivani                    We will update you on your email.           02:40 PM, 19th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           02:41 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544023