Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 10:29:07 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I ordered some items and you delivered it in 19th of march2020 and found out that 2 items isn’t how I want it, 

I bought a 12 glass set and 2 of them are broken.

And there is a dirt on another item and it’s a dress I ordered           02:21 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:23 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           02:25 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           02:25 PM, 19th Mar                   Shivani                    Also share the image of the item which you have received damaged.           02:25 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:26 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:28 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/543971