Subject: Ticket Assigned - Conversation with judyclareth1
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 09:19:14 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with judyclareth1 judyclareth1                    Hello i need your help           12:54 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:54 PM, 19th Mar                     judyclareth1                    I got a delivered today which the items wer missing           12:54 PM, 19th Mar                     judyclareth1                    And also the item is wrong           12:54 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:55 PM, 19th Mar                     judyclareth1                    i paid for that and items were missing i am so upset           12:55 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:55 PM, 19th Mar                     judyclareth1                    okay           12:55 PM, 19th Mar                   Shivani                    Also, share the image of the image of the wrong item delivered and share the item which are missing.           12:56 PM, 19th Mar                     judyclareth1                    Its 9773078222           12:56 PM, 19th Mar                   Shivani                    After checking your order we can see that  we have delivered all the items.           12:57 PM, 19th Mar                   Shivani                    We request you to please check once again.           12:58 PM, 19th Mar                     judyclareth1                             12:58 PM, 19th Mar                     judyclareth1                    Yes they sent me wrong item           12:58 PM, 19th Mar                     judyclareth1                             12:58 PM, 19th Mar                   Shivani                    Kindly share the image of the wrong item received.           12:59 PM, 19th Mar                     judyclareth1                             12:59 PM, 19th Mar                     judyclareth1                    This is what i receive           01:00 PM, 19th Mar                     judyclareth1                    no bowl and wrong socks and wrong hair pin           01:00 PM, 19th Mar                     judyclareth1                    no aladdain feeding bottle           01:00 PM, 19th Mar                   Shivani                    Kindly share the name of the item which you have received wrong and which is missing.           01:00 PM, 19th Mar                     judyclareth1                    i didnt order those           01:01 PM, 19th Mar                   Shivani                    We are sorry for that.           01:01 PM, 19th Mar                   Shivani                    Kindly share the name of the item which you have received wrong and which is missing.           01:02 PM, 19th Mar                     judyclareth1                    I didnt  receive tweety printed organic socks sets of 2 2-4years old. Charms studded hairpin. Aladdin print feeding bottñe 250ml. Also the hello kitty printed plate with bowl the bowl is missing           01:04 PM, 19th Mar                     judyclareth1                    They sent me organic socks for 6-12 months, wrong clip and a plate with now bowl           01:05 PM, 19th Mar                     judyclareth1                    help me with this or else ill go mad           01:05 PM, 19th Mar                     judyclareth1                    Hello           01:07 PM, 19th Mar                   Shivani                    1. Tweety Printed Organic Socks - Set of 2  2. Charmz Studded Hairpin           01:07 PM, 19th Mar                   Shivani                    You have got two wrong items right?           01:08 PM, 19th Mar                     judyclareth1                    yes           01:08 PM, 19th Mar                     judyclareth1                    and i didnt receive the feeding bottle aladdin           01:08 PM, 19th Mar                     judyclareth1                    and the bowl for plate is missing           01:08 PM, 19th Mar                   Shivani                    The item #Aladdin Print Feeding Bottle - 250 ml we have not shipped this item from our side and already process the refund for the same.           01:09 PM, 19th Mar                     judyclareth1                    and for the bowl plate?           01:09 PM, 19th Mar                     judyclareth1                    what will happend dor           01:10 PM, 19th Mar                     judyclareth1                    the wrong item that they shipped?           01:10 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:11 PM, 19th Mar                     judyclareth1                    okay           01:11 PM, 19th Mar                   Shivani                    We would like to inform you that we will process the refund for the all three items.           01:12 PM, 19th Mar                   Shivani                    Also, you do not need to return the items and we request you to please keep the items with you.           01:12 PM, 19th Mar                     judyclareth1                    How will u refund?           01:13 PM, 19th Mar                   Shivani                    We will process the refund in your original payment method.           01:13 PM, 19th Mar                     judyclareth1                    why they deliver the wrong items? I am so upset with that           01:13 PM, 19th Mar                     judyclareth1                    where can i see the refund transaction?           01:14 PM, 19th Mar                   Shivani                    Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchase           01:14 PM, 19th Mar                   Shivani                    Once we will process the refund we will get back to you via email.           01:15 PM, 19th Mar                   Shivani                    Please share your registered email address so that we can update you accordingly on your email.           01:15 PM, 19th Mar                     judyclareth1                    i always ordered babyshop and this is the first time they deliver wrong item and missing item           01:15 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           01:15 PM, 19th Mar                     judyclareth1                    [email-masked]           01:15 PM, 19th Mar                     judyclareth1                    thats my address           01:15 PM, 19th Mar                   Shivani                    Thank you for the email.           01:16 PM, 19th Mar                     judyclareth1                    please noted that one because i am so upset what i reveived  today           01:16 PM, 19th Mar                     judyclareth1                    received*           01:16 PM, 19th Mar                     judyclareth1                    And why there no click and collect option?           01:16 PM, 19th Mar                   Shivani                    We will update you soon once you refund will be processed.           01:16 PM, 19th Mar                   Shivani                    Due to recent directives from the government, stores & malls are temporarily closed. This is the reason you are unable to find a C&C store currently on our website.           01:16 PM, 19th Mar                   Shivani                    Is there anything else I can help you with?            01:17 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           01:18 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:18 PM, 19th Mar                     judyclareth1                    No thats all           01:19 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/543745