Subject: Ticket Assigned - Conversation with Whirring Plane
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 08:37:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Plane Whirring Plane                    Hi           12:20 PM, 19th Mar                     Whirring Plane                    I got a broken shipment           12:20 PM, 19th Mar                     Whirring Plane                             12:20 PM, 19th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:25 PM, 19th Mar                     Whirring Plane                    I got a broken shipment           12:25 PM, 19th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           12:26 PM, 19th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           12:26 PM, 19th Mar                     Whirring Plane                    8373199128           12:27 PM, 19th Mar                   Shivani                    Thank you for the details.           12:28 PM, 19th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:29 PM, 19th Mar                     Whirring Plane                    Ok           12:29 PM, 19th Mar                   Shivani                    Thank you for holding up            12:32 PM, 19th Mar                   Shivani                    We would like to inform you that we will process the refund for the damaged item delivered.           12:33 PM, 19th Mar                   Shivani                    Also, we request you to please keep the item with you and there is no need to return the item.           12:35 PM, 19th Mar                   Shivani                    Once we will process the refund we will get back to you via email.           12:35 PM, 19th Mar                   Shivani                    [email-masked]           12:35 PM, 19th Mar                   Shivani                    Is this your email address?           12:36 PM, 19th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:37 PM, 19th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:37 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/543605