Subject: Ticket Assigned - Conversation with Signaling Helmet
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 14:03:39 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Signaling Helmet Signaling Helmet                    My order number is  7673029900           05:56 PM, 18th Mar                     Signaling Helmet                    I want to exchange one item           05:56 PM, 18th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:56 PM, 18th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product.           05:57 PM, 18th Mar                     Signaling Helmet                    I recieved my order today by Aramex but one item is not my baby's size i want to exchange it with another item           05:58 PM, 18th Mar                   Shivani                    We are sorry to inform you that we do not offer any exchange of the item.           05:59 PM, 18th Mar                     Signaling Helmet                    So i need to come and exchange it fron the store?           05:59 PM, 18th Mar                     Signaling Helmet                    Even if its not included in the promption?           05:59 PM, 18th Mar                   Shivani                    We request you to please return the item and place your order again for the desired size.           06:00 PM, 18th Mar                     Signaling Helmet                    Ok thank you           06:00 PM, 18th Mar                   Shivani                    You can return your purchases through the below two channels:

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
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2.You can now drop off your return to any (babyshop) store across the Bahrain.  Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the Bahrain.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           06:03 PM, 18th Mar                   Shivani                    You're most welcome.           06:03 PM, 18th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:03 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/541113