Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 13:42:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i had placed an order numbered 8373181017, for which i had requested an early delivery. It was informed to me to contct the customer care once the order is in shipping status. Now the same is in shipping status and hence i kindly request you to deliver at the earliest.           05:21 PM, 18th Mar                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek.           05:22 PM, 18th Mar                   Abhishek                   May I request you to please stay on-hold while I retrieve the information.           05:22 PM, 18th Mar                     User                    Sure           05:22 PM, 18th Mar                   Abhishek                   Your order has been shipped from our warehouse. For your reference, the tracking ID is 100040745320.           05:23 PM, 18th Mar                   Abhishek                   Our courier team will deliver your order within 2-3  working days. Our delivery partner will call you before delivering these items.           05:24 PM, 18th Mar                   Abhishek                   Is there anything else I can help you with?            05:24 PM, 18th Mar                     User                    will it be delivered maximum by tomorrow noon as the order was placed for a purpose           05:24 PM, 18th Mar                   Abhishek                   We cannot assure you of the specific delivery date and time for your order. However, we assure you that uur courier team will deliver your order within 2-3 working days.           05:26 PM, 18th Mar                     User                    When i made the chat yesterday it was told to me that the customer support team can contact the courier team and can support for early delivery           05:29 PM, 18th Mar                     User                    moreover, how to track the order?           05:31 PM, 18th Mar                   Shivani                    You can track it here www.postaplus.com using the tracking ID is 100040745320.           05:34 PM, 18th Mar                     User                    ok           05:34 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            05:36 PM, 18th Mar                     User                    As communicated yesterday to me, request to please contact the courier team to expedite the delivery           05:38 PM, 18th Mar                   Shivani                    We would like to inform you that the order usually delivered within  2 - 3 working days.           05:39 PM, 18th Mar                     User                    ok           05:41 PM, 18th Mar                   Shivani                    Our courier team will contact you soon to arrange the delivery           05:41 PM, 18th Mar                     User                    Ok..thank you for the support           05:42 PM, 18th Mar                   Shivani                    You're most welcome.           05:42 PM, 18th Mar                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:42 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/541026