Subject: Ticket Assigned - Conversation with Rolling Sun
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 13:40:17 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Sun Rolling Sun                    Hello, I’ve ordered a mobile for the baby crib but it doesn’t fit ours. How can I exchange it?           05:25 PM, 18th Mar                     Rolling Sun                    My order number is 8372758659           05:25 PM, 18th Mar                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek.           05:26 PM, 18th Mar                   Abhishek                   May I request you to please stay on-hold while I retrieve the information.           05:26 PM, 18th Mar                   Abhishek                   Thank you for waiting.           05:27 PM, 18th Mar                   Abhishek                   In the meantime, an exchange is not available. You can return online purchases through the below three channels:           05:27 PM, 18th Mar                   Abhishek                   - You can let us know the name of the items and the order number, we will arrange for a return.           05:27 PM, 18th Mar                   Abhishek                   · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:27 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            05:34 PM, 18th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:36 PM, 18th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:40 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/541018