Subject: Ticket Assigned - Conversation with Scarlet Wayfarer
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 12:59:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Scarlet  Wayfarer Scarlet  Wayfarer                    Hey           04:12 PM, 18th Mar                     Scarlet  Wayfarer                    34145948           04:12 PM, 18th Mar                     Scarlet  Wayfarer                    call me plz i will  explain  for you           04:12 PM, 18th Mar                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek.           04:12 PM, 18th Mar                     Scarlet  Wayfarer                    hello           04:13 PM, 18th Mar                   Abhishek                   Please elaborate your query so that we can assist you.           04:13 PM, 18th Mar                     Scarlet  Wayfarer                    aramex bring wrong order for me now           04:14 PM, 18th Mar                     Scarlet  Wayfarer                    my order is a trolly car not a chair           04:14 PM, 18th Mar                   Abhishek                   We sincerely apologise for the inconvenience caused to you.           04:15 PM, 18th Mar                   Abhishek                   We would request you to please share your email id which you used to place the order along with the pictures of wrong item which you have received.           04:16 PM, 18th Mar                     Scarlet  Wayfarer                    Ok           04:16 PM, 18th Mar                     Scarlet  Wayfarer                    my email is : [email-masked]           04:17 PM, 18th Mar                   Abhishek                   Please allow us a minute to check the details for you.           04:21 PM, 18th Mar                     Scarlet  Wayfarer                    thnx           04:21 PM, 18th Mar                     Scarlet  Wayfarer                    Ok           04:23 PM, 18th Mar                   Shivani                    Thank you for holding up            04:32 PM, 18th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:32 PM, 18th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us.           04:34 PM, 18th Mar                   Shivani                    You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           04:35 PM, 18th Mar                   Shivani                    Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           04:35 PM, 18th Mar                   Shivani                    If you want we can also create the return request for the item on your behalf.           04:37 PM, 18th Mar                     Scarlet  Wayfarer                    Ok i will try :wink:           04:37 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            04:37 PM, 18th Mar                     Scarlet  Wayfarer                    Wait plz           04:40 PM, 18th Mar                   Shivani                    Ok           04:41 PM, 18th Mar                     Scarlet  Wayfarer                    I can't see return option           04:41 PM, 18th Mar                   Shivani                    May I request you to please stay on-hold while I create the return request.           04:41 PM, 18th Mar                     Scarlet  Wayfarer                    ok           04:41 PM, 18th Mar                   Shivani                    Thank you for holding up            04:42 PM, 18th Mar                     Scarlet  Wayfarer                    I have receive sms           04:43 PM, 18th Mar                   Shivani                    We would like to inform you that we have create a return request for the item.           04:43 PM, 18th Mar                     Scarlet  Wayfarer                    Thnx alot           04:43 PM, 18th Mar                   Shivani                    Our courier team will contact you in 3 - 5 working days for the collection under tracking id #45440841541.           04:43 PM, 18th Mar                   Shivani                    You're most welcome.           04:43 PM, 18th Mar                     Scarlet  Wayfarer                    oh :cry: my kid will be so sad coz it's her birthday gift:sweat_smile:           04:44 PM, 18th Mar                     Scarlet  Wayfarer                    Can i Collect it from the store i do not like aramex services :persevere::persevere:           04:45 PM, 18th Mar                   Shivani                    We sincerely apologise for the inconvenience caused to you.           04:45 PM, 18th Mar                   Shivani                    We would like to inform you that we have currently disabled the click and collect option.           04:46 PM, 18th Mar                   Shivani                    However, we request you to please place a new order again with us aor you can visit the store and purchase the item from there.           04:46 PM, 18th Mar                     Scarlet  Wayfarer                    Ok i will go to store Tommorow better           04:47 PM, 18th Mar                     Scarlet  Wayfarer                    city center or marina ????           04:47 PM, 18th Mar                   Shivani                    We are sorry to inform you that we do not have store information.           04:48 PM, 18th Mar                     Scarlet  Wayfarer                    so how they will give me my order?           04:49 PM, 18th Mar                   Shivani                    You can purchase the item from the store directly.           04:50 PM, 18th Mar                     Scarlet  Wayfarer                    Which branch ???:tired_face:           04:50 PM, 18th Mar                     Scarlet  Wayfarer                    I can't go throw all branches to chech with them           04:51 PM, 18th Mar                   Shivani                    We request you to please place the order online again.           04:51 PM, 18th Mar                     Scarlet  Wayfarer                    And make it collect from the store ??           04:52 PM, 18th Mar                     Scarlet  Wayfarer                    then i till them about the return???           04:52 PM, 18th Mar                   Shivani                    Our courier team will contact you in 3 - 5 working days for the collection.           04:52 PM, 18th Mar                   Shivani                    Once the item return back to warehouse we will process the refund in you my credit wallet.           04:53 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            04:55 PM, 18th Mar                     Scarlet  Wayfarer                    I will go to store           04:55 PM, 18th Mar                     Scarlet  Wayfarer                    thnx alot           04:55 PM, 18th Mar                     Scarlet  Wayfarer                    It is not my mistake sorry           04:56 PM, 18th Mar                     Scarlet  Wayfarer                    i don't have money to make another order and do all that :confused:           04:56 PM, 18th Mar                     Scarlet  Wayfarer                    Its so bad experience with the online shopping but thank you very much for all your support and help           04:57 PM, 18th Mar                   Shivani                    We would like to inform you can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the Bahrain.
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· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
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· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your car           04:58 PM, 18th Mar                   Shivani                    You're most welcome.           04:58 PM, 18th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:59 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/540832