Subject: Ticket Assigned - Conversation with Drumming Heart
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 12:53:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Heart Drumming Heart                    Hi           04:32 PM, 18th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:33 PM, 18th Mar                     Drumming Heart                    Last week I return one order           04:34 PM, 18th Mar                     Drumming Heart                    I need to know the status and when i will receive my money back           04:35 PM, 18th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           04:35 PM, 18th Mar                     Drumming Heart                    order 34186261900567           04:37 PM, 18th Mar                   Shivani                    Kindly share your email address as well.           04:37 PM, 18th Mar                     Drumming Heart                    [email-masked]           04:38 PM, 18th Mar                   Shivani                    Thank you for the details.           04:40 PM, 18th Mar                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:40 PM, 18th Mar                     Drumming Heart                    Hello           04:44 PM, 18th Mar                   Shivani                    We can not find the order in which you have return the item.           04:45 PM, 18th Mar                   Shivani                    We request you to please share your order number so that we can assist you better.           04:45 PM, 18th Mar                     Drumming Heart                    This the order number which i have returned one item of it last week           04:46 PM, 18th Mar                     Drumming Heart                    6463595379           04:46 PM, 18th Mar                   Shivani                    Thank you for the order number.           04:47 PM, 18th Mar                   Shivani                    May I request you to please stay on-hold while I check.           04:47 PM, 18th Mar                     Drumming Heart                    Please check and reply           04:47 PM, 18th Mar                   Shivani                    We can see that your order has been returned back to warehouse on 12 march, 2020 but still refund is not process.           04:49 PM, 18th Mar                   Shivani                    We would forward your issue to our concern team and will update you soon via email.           04:49 PM, 18th Mar                     Drumming Heart                    Ok i am awer of that i need to know when I’ll receive the fund           04:50 PM, 18th Mar                   Shivani                    We will update you soon once we will get the update from our team.           04:50 PM, 18th Mar                   Shivani                    Please be assured you will get your refund as soon as possible.           04:51 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            04:51 PM, 18th Mar                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:53 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/540804