Subject: Ticket Assigned - Conversation with Singing Donut
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 12:45:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Donut Singing Donut                    Hi           04:34 PM, 18th Mar                     Singing Donut                    I already order .. but I want to return two pieces and take other pieces           04:34 PM, 18th Mar                     Singing Donut                    my order number; 9773205717           04:34 PM, 18th Mar                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:36 PM, 18th Mar                     Singing Donut                    I want to return two pieces and take another two pieces instead of this           04:36 PM, 18th Mar                     Singing Donut                    my order number is; 9773205717           04:37 PM, 18th Mar                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website and return the product to us.           04:38 PM, 18th Mar                     Singing Donut                    so I should come to the shop to return it ?           04:38 PM, 18th Mar                   Shivani                    We would like to inform you that you can now drop off your return to any (Max) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.  ​
· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
​
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:40 PM, 18th Mar                   Shivani                    Is there anything else I can help you with?            04:41 PM, 18th Mar                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:45 PM, 18th Mar                   Shivani                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:45 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/540764