Subject: Fwd: need return /// RP0219000313
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Date: Sat, 14 Mar 2020 10:50:49 -0700 (MST)

Shivani, 

Please check the below response and do the needful(Jira) to close this case. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 14, 2020 11:29:54 AM 
Subject: RE: need return /// RP0219000313 

Hi Apoorv, 

If there is no return received and or CONLOC doesn’t reply, please proceed with the refund as lost in transit. 

Anyway the item value is less than AED 30 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, March 12, 2020 10:57 PM 
To: Deepak Damodaran <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: Re: need return /// RP0219000313 

External email sender, please take precaution. 

Hi Deepak, 

Order number: 9770304209 

AWB: RP0219000313 

Kindly assist on the below case. As per LMG this is already sent to conloc, please advise if we have received the items. If so, please have the RMA 42830029 processed on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "kiranraju nair" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 13, 2020 12:19:47 AM 
Subject: RE: need return /// RP0219000313 

This is already picked and sent to conloc. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 12, 2020 10:45 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: kiranraju nair < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: need return /// RP0219000313 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Not getting response from LMG on this. The below mentioned AWB is OFD since Feb 23, 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "kiranraju nair" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 9, 2020 9:16:04 AM 
Subject: Re: need return /// RP0219000313 

Hi Team, 

Kindly assist us on below concern. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 8 March, 2020 15:24:39 
Subject: need return /// RP0219000313 

Hi Team, 

Ticket number: 496569 

Order Date : Feb 15, 2020 

Order ID: 9770304209 

Tracking ID: RP0219000313 

Assistance Required: Need urgent return 

Issue Description: The customer already return the item to the courier team and as per the tracking it is showing out for delivery since 23 Feb, 2020. 

We have already escalated this case to the courier team but did not get any response. 

Kindly check and advise as customer waiting for the refund. 

Thank you for your help! 

Regards, 

Shivani 

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