Subject: RE: C&C Delay - 9770966670
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Lifestyle Ecom <[email-masked]>, Lifestyle Dubaimall <[email-masked]>, Apoorv Joshi <[email-masked]>, Mahesh Kumar Kanakam <[email-masked]>, Lifestyle Dubaimall <[email-masked]>, Jaspreet Sethi <[email-masked]>
Cc: Lifestyle Dubaimall <[email-masked]>, Mike Bermingham <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Vishal Arora <[email-masked]>
Date: Sun, 8 Mar 2020 11:36:14 +0000

Pickup complete
Pickup complete

From: Lifestyle Ecom <[email-masked]>
Sent: Saturday, March 7, 2020 3:47 PM
To: Lifestyle Dubaimall <[email-masked]>; Apoorv Joshi <[email-masked]>; Mahesh Kumar Kanakam <[email-masked]>; Lifestyle Dubaimall <[email-masked]>; Jaspreet Sethi <[email-masked]>
Cc: Lifestyle Dubaimall <[email-masked]>; Mike Bermingham <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Vishal Arora <[email-masked]>
Subject: RE: C&C Delay - 9770966670

Dear Support Team,

PFB mail from store confirmation

Any  C&C orders before going to escalate , please check with customer requested store on first priority.

@ Dubai Mall team, why there is delay to handover ?

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai
<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Lifestyle Dubaimall
Sent: Saturday, March 07, 2020 3:14 PM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Delay - 9770966670

Dear Team,

We have the order and customer has been called for collection

 Regards,

Magcina Msomi (Maggz)

Store Manager　

Lifestyle "Dubai Mall"　

Mob : +971 55 6526546 ( CUG)

Mob : +971 569042911

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 7, 2020 2:17 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahesh Kumar Kanakam <[email-masked]<mailto:[email-masked]>>; Lifestyle Dubaimall <[email-masked]<mailto:[email-masked]>>; Jaspreet Sethi <[email-masked]<mailto:[email-masked]>>
Cc: Lifestyle Dubaimall <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 9770966670

Dear Apoorv,

The order has been dispatched from warehouse on 22nd Feb as same we've delivered to store for customer collection .

Please check with Dubai mall store

@ Dubail Mall team,  Kindly check and update order status why it is pending to handover since 22nd Feb?

Below is the system scanned detail for your reference .

TRACKING_ID

INVOICE_NBR

PARTNER_CODE

CONTAINER_ID

PALLET_ID

ACTION_DATE

ACTION_TIME

USER_ID

TRANSACTION_TYPE

DELIVERY_TYPE

LOAD_TO_STORE

BATCH_CODE

BATCH_STATUS

COLLECTION_STORE

202002222105596

9770966670

INTERNAL

LSSECOM7891

9770981360

22-Feb-20

9:01 PM

A112120

LOAD

RBC

N

B1

OPEN

50003

Thanks & Regards

Sreedher.katta
E-Commerce Depart
Lifestyle UAE- Landmark Group
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai
Mob :- +971 529859134

<http://www.lifestylegulf.com/>  <http://www.facebook.com/lifestylegulf>  <http://www.instagram.com/lifestylegulf>    <http://www.pinterest.com/lifestylegulf>  <http://www.twitter.com/lifestylegulf>  <https://www.youtube.com/lifestylegulf>

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Friday, March 06, 2020 4:03 AM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Mahesh Kumar Kanakam <[email-masked]<mailto:[email-masked]>>
Cc: Lifestyle Dubaimall <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 9770966670

External email sender, please take precaution.

Hi team,

With reference to the order number: 9770966670

Store Code: Lifestyle - 50003, Dubai Mall

Order placed on Feb 22, 2020 and the status is still showing ready to ship. Kindly advise if this has left the WH and has been handed over to the store. If so, please share POD for the same.

@Store Team: If the order is physically avail at the store, kindly contact the customer on +971555985685 and handover the order.

Please assist in closing this case on priority. The order has already missed the delivery time frame.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 6:01:45 PM
Subject: Late Shipping C&C /// 9770966670

Hi Team,

Ticket number: 487377

Problem Statement: Late Shipping C&C

Order Date: Feb 22, 2020

Order ID: 9770966670

Store code: Lifestyle50003

Tracking Id: 977096667010050001

Assistance Required: Need Urgent Shipping

Issue Description: Customer placed an order on Feb 22, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

We have already escalated this case yo the warehouse but did not get any response.

Kindly check and update as the customer is now asking for the refund.

Thank you for your help!

Regards,

Shivani

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