Subject: Re: late refund /// 9770639295
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Sat, 7 Mar 2020 11:15:20 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 
Problem Statement: Refund Not Processed 
Order Date: 18-Feb-2020 
Order ID: 9770639295 
RMA: 42823105 
Returned items : 162057308 - 162020877 
Return Tracking ID: RP0220000476 

Assistance required : Confirm with us if you have received the returned items mentioned above or not, and if you have please process the refund. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 7 March, 2020 18:52:23 
Subject: late refund /// 9770639295 

Hi Team, 

Ticket number: 494631 
Problem Statement: Refund Not Processed 
Order Date: 18-Feb-2020 
Order ID: 9770639295 
RMA: 42823105 
Return Tracking ID: RP0220000476 
Assistance Required: Process the refund. 
Issue Description: The customer raised a return request for 2 items and as per customer she handed over items to the courier team and delivered to the warehouse on 24-Feb-2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to the concern team but did not get any response. 
Kindly check and update as a customer is chasing us for her refund. 
Thank you for your help! 
Regards, 
Shivani