Subject: Ticket report
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Tue, 11 Feb 2020 11:58:59 -0700 (MST)

Hi Mam, 

Please check the ticket report: 

408990 This case is already escalated to courier team to collect the return item. 

414789 This case already escalated to DXB as the amount has been deducted from customer accounts. 
Also, there is an update from them, kindly check and update what we need to do in this case now. 

420595 Escalated to Jira team to process the refund for NDR. 

422813 Waiting on Customer 

422436 This case already escalated to Concept Head to get refund approval but no response. So, again escalated to DXB. 

435237 Resolved 

Regards, 
Shivani