Subject: Re: Return Issue - 6456392742
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 10 Feb 2020 09:40:55 -0700 (MST)

Hi Team, 

Any update on this case. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 8 February, 2020 03:18:22 
Subject: Re: Return Issue - 6456392742 

Hi Team, 

We have already escalated this case to [email-masked] but did not get any response. 

Please check and update. 

Regards, 
Shivani 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 2 February, 2020 15:53:07 
Subject: RE: Return Issue - 6456392742 

Please escalate this case to [ mailto:[email-masked] | 
[email-masked] ] . 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, February 2, 2020 5:15 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Return Issue - 6456392742 

External email sender, please take precaution. 

Hi Team, 

Kindly check the below case, as per the instructions this has been forwarded the to the concept for approval multiple times however, receiving no response on the same. 

Please help us close this. Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "hussam fahim" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 31, 2020 11:05:51 AM 
Subject: Fwd: Return Issue - 6456392742 

Hi Hussam, 

Could you please help us in below concern as we are waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Hussam Fahim" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 27, 2020 12:50:00 AM 
Subject: Re: Return Issue - 6456392742 

Hi Hussam, 

We are still waiting your response on below concern. 

Kindly advise if the return can be approved. Thank you for helping us closing this case. 

Regards, 

Fauzan 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "hussam fahim" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 January, 2020 01:51:43 
Subject: Re: Return Issue - 6456392742 

Hi Hussam, 

With reference to the order number: 6456392742 
AWB: 34168906027982 

Please look at the below case. Customer returned the following items: 
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 
161844294 - - Solid Biker Jacket with Long Sleeves 

We have received them since Dec 23, 2019 and the return have still not processed. We have escalated this multiple times to conloc but we are not receiving any replies. Customer is chasing for his refund. 

Customer has no history of previous/similar complaints. He is shopping with us since Nov 2018 and has a total of 12 completed orders valuing a total of SAR 3443.45. 

Kindly advise if the return can be approved. Thank you for helping us closing this case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "hussam fahim" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 17, 2020 11:43:57 PM 
Subject: Fwd: Return Issue - 6456392742 

Hi Hussam, 

With reference to the order number: 6456392742 

AWB: 34168906027982 

Please look at the below case. Customer returned the following items: 

162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 

161844294 - - Solid Biker Jacket with Long Sleeves 

We have received them since Dec 23, 2019 and the return have still not processed. We have escalated this multiple times to conloc but we are not receiving any replies. Customer is chasing for his refund. 

Customer has no history of previous/similar complaints. He is shopping with us since Nov 2018 and has a total of 12 completed orders valuing a total of SAR 3443.45. 

Kindly advise if the return can be approved. Thank you for helping us closing this case. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 12:38:54 PM 
Subject: RE: Return Issue - 6456392742 

Hi Apoorv, 

If CONLOC doesn’t reply within the day, go ahead and get approval from concept head to get this refunded. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 7:39 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Issue - 6456392742 

External email sender, please take precaution. 

Hi team, 

With reference to the order number: 6456392742 

AWB: 34168906027982 

Kindly confirm if we have received the following items under the above mentioned AWB: 

162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 

161844294 - - Solid Biker Jacket with Long Sleeves 

AWB is showing we have received them at the WH already. If so, kindly process them under RMA: 23096471 on priority. Case is pending since over 10 days. 

We have already escalated this multiple times however, receiving no response on the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 7:23:10 AM 
Subject: Late Refund /// 6456392742 

Hi Team, 

Ticket number: 389044 

Problem Statement: Refund Not Processed 

Order Date : Dec 10, 2019 

Delivery Date: Dec 16, 2019 

Order ID: 6456392742 

RMA: 23096471 

Return Tracking ID: 34168906027982 

Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the items to the courier team. 

As per the tracking details the item has been returned to warehouse on 23 Dec, 2019 but still refund is not processed. 

The returned item are: 

​ 

162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail 

161844294 - - Solid Biker Jacket with Long Sleeves 

We have escalated this case on 6 Jan, 2020 to conloc team but did not get any response. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 

Shivani 

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