Subject: Re: Deduct amount from account
From: Inayat Ali <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Jan 2020 05:21:02 -0700 (MST)

Shivani- The case is still in progress with the JIRA team. 

Let's wait for the response from the team. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 12:42:21 
Subject: Deduct amount from account 

Hi Team, 

With reference to email: [email-masked] and ticket number: 414789 

Amount was deducted twice from customer account ending with card number **5639 and he did not place any order we have already checked his order account and the last order was placed on 16 Jan,2020. 

The details of the deduction are: 

Transaction number: 9970034200196777Concept: ShoemartAmount: AED 90 Date: 19 Jan, 2020 

Transaction number: 9970036200201519Concept: LandmarkAmount: AED 25 Date: 20 Jan, 2020 
​ 
We have already escalated this case to Jira team ( [ https://landmark.atlassian.net/browse/REL-81142 | REL-81142 ] ) and they have informed us to check with @Suresh.sivagnanaguru. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani