Subject: RE: Order not delivered
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 5 Jan 2020 12:26:07 +0000

@ksalmglogistics Rydconloc<mailto:[email-masked]> need your update asap on the below complaint.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, January 4, 2020 4:55 PM
To: ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Order not delivered
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number:6458524538, customer is claiming that she has not received her order but according to the hybris the order has been already delivered on 31 Dec. However,after checking the tracking number FP12281000700 it seems like the order is in process to returning to warehouse.

The customer has earlier provided the correct phone number and we have already forwarded to concern team. So could you please check this concern on priority and let us know what action we have to take now as the customer is constantly chasing us for her order.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 8:04:18 AM
Subject: Missing order

Hi Team,

Order Date : Dec 27, 2019
Delivery Date: Dec 31, 2019
Order ID: 6458524538
Tracking ID: FP12281000700

Assistance Required: Need urgent delivery

Issue Description: Customer forwarded her correct contact number on 30 Dec, 2019 and we have forwarded her number to the courier team. On 1 Jan, 2019 the order status was showing delivered and customer did not receive the order so we have asked them to provide the proof of delivery but they did not reply.

However, the status on 2 Jan was showing "Arrived at destination", so we have again escalated this issue and ask them to provide the current status. But they did not give any response.

Customer is chasing us for her order as she already provided her correct number.

Kindly check and advice.

Thank you for your help!

Regards,
Shivani

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