Subject: Fwd: Refund Not Processed
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 3 Jan 2020 07:05:06 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 3 January, 2020 14:59:46 
Subject: Refund Not Processed 

Hi Team, 

Ticket number: 377766 
Problem Statement: Refund Not Processed 
Order Date : Dec 19, 2019 
Delivery Date: Dec 21, 2019 
Order ID: 9764738871 
RMA: 42701258 
Return Tracking ID: 45490724300 
Assistance Required: Need urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer she handed over the item to the courier team. 

As per the tracking details the item has been returned to warehouse on 25 Dec, 2019 but still refund is not processed. 

The returned item is # ​ 159925225 - Pocket Detail Jeggings with Elasticised Waistband 

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update. 

Kindly check and update as customer is waiting for his refund. 

Thank you for your help! 

Regards, 
Shivani