Subject: Re: Late Shipping
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 3 Jan 2020 02:41:14 -0700 (MST)

Any update on this case? 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 1 January, 2020 12:15:49 
Subject: Late Shipping 

Hi Team, 

Ticket number: 336908 
Problem Statement: Late Shipping 
Order Date : Nov 24, 2019 
Order ID: 6453722934 
Tracking ID: S000270359895 
Assistance Required: Need Urgent shipping 

Issue Description: Customer placed order on Nov 24, 2019 and till now she has not received the order. As per the hybris the order status is shipped on 26 Nov, 2019 and Shipa team is saying they did not collect the item from the warehouse. 

Customer is chasing us for her order so we request you to kindly check and update as we have already escalated this issue to the warehouse 2 times on on 22 Dec & 27 Dec but did not get any response. 

Thank you for your help. 

Regards, 
Shivani