Subject: RE: Refund Not Processed /// 6454241683
From: Qazi Mohammed <[email-masked]>
To: Manager DanaMall <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 14 Jan 2020 08:03:17 +0000

Subjected order marked by store as uncollected on Sahla,
Can you process RTS on POS, so customer get his refund amount.

Regards,
Mohammad Qazi
Centrepoint KSA
Extn:3540

From: Manager DanaMall
Sent: Tuesday, January 14, 2020 10:26 AM
To: Shakeeb Arsalan <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Re: Refund Not Processed /// 6454241683

Hi team
  Kindly assist about below RTS concern ,who will process below refund ?

Regards..

Hussain Ali

Mall Manager

Centrepoint Dana Mall.Yanbu.KSA Western part.

Tel: +966 (14)3935472 Ext 7702, Mobile: +966 536415612

Landmark Arabia  | P.O. Box: 23679| Jeddah 21436|Saudi Arabia.

<http://landmarkgroup.com/>

________________________________
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 8:40 PM
To: Manager DanaMall <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund Not Processed /// 6454241683

External email sender, please take precaution.
Hi Team,

Kindly do the RTS for the Not picked item, so the customer can be refunded.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 7:23:36 AM
Subject: Refund Not Processed

Hi Team,

Ticket number : 356908
Problem Statement: Refund Not Processed
Order Date : Nov 27, 2019
Order ID: 6454241683
Store code: ShoeMart21135
Tracking ID: 645424168323999991
Assistance Required: Need urgent refund

Issue Description: Customer placed an order for 1 item on 27 Nov and it was not collected by the customer and returned back to warehouse. But the refund for unpicked order still not process.

We have already escalated this issue to concern team 31 Dec, 2019 but did not get any update.

Kindly check and update as customer is waiting for his refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com