Subject: Re: KNET refund /// 8366552604
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 12 Jan 2020 22:37:41 -0700 (MST)

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Sunday, 12 January, 2020 11:46:50 
Subject: RE: KNET refund /// 8366552604 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Please assist. 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, January 11, 2020 9:53 PM 
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Fwd: KNET refund /// 8366552604 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 January, 2020 16:01:11 
Subject: KNET refund /// 8366552604 

Hi Team, 

Ticket number: 396246 

Problem Statement: Refund not processed 

Order Date : Jan 6, 2020 

Order ID: 8366552604 

Assistance Required: Need urgent refund 

Issue Description: Customer place an order which was on-validation cancelled and she paid through KNET. In payment transaction it is showing capture accepted. ​ 

​ 

Customer needs her refund on priority. 

​ 

Kindly check and update. 

​ 

Thank you for your help! 

Regards, 

Shivani 

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