Subject: WWD wrong item // 9765902741
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jan 2020 21:27:19 -0700 (MST)

Hi Team, 

Problem Statement: Delivered wrong WWD item 
Order Date : Dec 31, 2019 
Delivery Date: Jan 4, 2020 
Order ID: 9765902741 
Tracking ID: 00000100060451173 

Assistance Required: Need Return and Refund or Replacement 

Issue Description: Customer placed an order for the item on 31 Dec which was delivered on 4 Jan. 

Now customer is informed us that he received different item he also shared the images. We have already informed him that it is non returnable item but he is still insisting that the item still not assembled and is in its original packaging. 

The name of the item is: 160759819 - - Juniors Printed Moses Basket with Hood and cost of the item is AED 259 

The item which customer has purchased: https://www.babyshopstores.com/ae/en/Baby-and-Moms/Nursery/Furniture/Moses-Baskets/BABYSHOP-Juniors-Printed-Moses-Basket-with-Hood/p/160759819 

We have already escalated this case to Babyshop concept head to get the return approval but did not get any update. 

Kindly check and advice what can we do in this case as customer is with us since 2018 with 9 complete order of worth AED 2108. 

Thank you for your help! 

Regards, 
Shivani