Subject: RE: Wrong items delivered /// 9765647759
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 11 Jan 2020 10:21:31 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Please create RMA for this order and type will be wrong item delivered.

Inform the courier pickup team and warehouse about the same that customer received 5 wrong items.

Pickup and refund will be done accordingly.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 10, 2020 10:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fwd: Wrong items delivered /// 9765647759

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 15:55:23
Subject: Wrong items delivered /// 9765647759

Hi Team,

Ticket number: 385990
Problem Statement: Wrong item delivered
Order Date : Dec 28, 2019
Delivery Date: Jan 03, 2020
Order ID:  9765647759
Store code: Splash30121
Tracking ID: 201912291938587
Assistance Required: Need return and refund

Issue Description: Customer placed an order for the 3 items. However he got 5 items in package and all the items are delivered wrong.
​
So we informed him to return the item to the store but he doesno want to go to the store as it was a mistake from our side.
​
It is store pick up so, we have tried to create Manual AWB many time in different days but we could not created it.
​
Kindly check and update as customer is waiting for the collection of the items.

Details of the customer:

Name: Nazim Mohammed
Contact Number: +971508024558
Email: [email-masked]<mailto:[email-masked]>
Address: Flat # 404, Tariq Building, Al Nahda, Sharjah
order number: 9765647759
​
Thank you for your help!

Regards,
Shivani

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