Subject: Refund Not Processed
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 6 Jan 2020 19:01:00 -0700 (MST)

Hi Team, 

Ticket number: 361529 
Problem Statement: Refund Not Processed 
Order Date : Dec 7, 2019 
Order ID: 6455996540 
RMA : 23096128 
Return Tracking ID: 45056679076 
Assistance Required: Need urgent process 

Issue Description: Customer raised a return request for 6 items and as per customer she handed over all 6 items to the courier team and the items has been returned to warehouse on 17 Dec, 2019. 

But the refund is still not processed. Please process the refund for the same. 

The returned items are: 
1. 160779771 - Juniors Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 8 
2. 160783584 - Juniors Cut and Sew Denim Shorts with Drawstring and cost of the item is SAR20 
3. 161028293 - - Hello Kitty T-Shirt with Balloon Sleeves and cost of the item is SAR 13 
4. 160722389 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10 
5. 160722401 - - Posh Ribbed Turtleneck Long Sleeves T-Shirt and cost of the item is SAR 10 
6. 160932755 - - Barbie Floral Printed Jeggings and cost of the item is SAR 17 

We have already escalated this case to concern team thrice since 27 Dec, 2019 but did not get any response. 

Kindly check and update as customer is waiting for her refund. 

Thank you for your help. 

Regards, 
Shivani