Subject: [JIRA] (REL-130636) Refund rejected thrice #6243008704
From: "Sankar T (Jira)" <[email-masked]>
To: "shivani.rani" <[email-masked]>
Date: Mon, 21 Dec 2020 17:01:27 +0000

Sankar T *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-130636 Refund rejected thrice #6243008704 

Sankar T *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiM2E3ZDY4MTBiNzk5NGMyMWJlYmIyZmY5MWNjOTQzNTkiLCJwIjoiaiJ9 )

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REL-130636 ( https://landmark.atlassian.net/browse/REL-130636?atlOrigin=eyJpIjoiM2E3ZDY4MTBiNzk5NGMyMWJlYmIyZmY5MWNjOTQzNTkiLCJwIjoiaiJ9 )

Refund rejected thrice #6243008704 ( https://landmark.atlassian.net/browse/REL-130636?atlOrigin=eyJpIjoiM2E3ZDY4MTBiNzk5NGMyMWJlYmIyZmY5MWNjOTQzNTkiLCJwIjoiaiJ9 )
Updates
Sankar T 8:58 pm GST Status: Reassigned for clarity Hybris Resolved
Comments
Sankar T 8:58 pm GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-130636?atlOrigin=eyJpIjoiM2E3ZDY4MTBiNzk5NGMyMWJlYmIyZmY5MWNjOTQzNTkiLCJwIjoiaiJ9 )

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