Subject: Fwd: Responses
From: Shivani Rani <[email-masked]>
To: mohammad humayun <[email-masked]>
Date: Thu, 17 Dec 2020 14:05:23 -0700 (MST)

From: "Shivani Rani" <[email-masked]> 
To: "akash yadav" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 06:38:48 
Subject: Responses 

Please note that as we can check your order has been processed at the warehouse and it ready to be shipped from the warehouse to the store. 

We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection. 

Please note that we can not share the contact number of the courier agent as ​the collection gets assigned automatically by the system. 

Please be informed that we have recived an update from the finance team that we have initiate the refund for your deduction and it will reflect in your account within 5 working days. 

Please allow us some time and we will get back to you as soon as possible.​ 

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Thanks for getting in touch with us. 

We are truly sorry for the inconvenience caused to you. 

Please be informed that we have received an update from the finance team that we have initiate the refund for your deduction and it will reflect in your account within 5 working days. 
​ 
We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 

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Thanks for your prompt response. 

We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us. 

We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority. 

We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 

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Thank you for getting in touch with us. 

We sincerely apologize for the inconvenience caused to you. 

We have forwarded your return request to our concern team and our courier team will contact you soon to collect your return items. 

We thank you for your understanding and cooperation. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Teama 

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Thank you for patience. 
​ 
We apologize for the inconvenience caused to you. 

We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly. 

Feel free to get in touch if you need further assistance. 

Your friends, 
The Support Team 

--------------------------------- 

Thank you for getting in touch with us. 

​Please accept our sincere apologies for the late response. 

We have forwarded this issue to our team and we are checking with our team that where the refund is stuck. Please allow us some more time to resolve this issue for you. 

Please be assured, we will do our best to process your refund as soon as possible. 

Feel free to get in touch if you need further assistance. 

Your friends, 
The Support Team 

------------------------- 

Thank you for your patience. 

We sincerely apologize for the delay in getting back to you and the processing of your refund. We are following up with our finance team on this and rest assured we will try our best to have the same processed on priority. 

Feel free to get in touch if you need further assistance. 

Your Friends, 
The Support Team 

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Thank you for contacting us. 

Please note that it usually takes 2 - 3 working days for an order to get it delivered at the collection point and to be ready for the collection. 

We see that your order has been delayed, and we are really sorry for the inconvenience caused to you. We know that you are waiting for your shopping to arrive soon, and We assure you that our team is working hard to get it to you as soon as possible. 

Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store. 

We thank you for your understanding and cooperation. Feel free to reach us out for further assistance. 

Your friends, 
The Support Team