Subject: Fwd: New Canned Reponses L1 (For Escalation)
From: Shivani Rani <[email-masked]>
To: Srishty Lsm <[email-masked]>
Date: Tue, 15 Dec 2020 06:48:13 -0700 (MST)

From: "Shivani Rani" <[email-masked]> 
To: "Adnan" <[email-masked]>, "saeedurrahman choudhary" <[email-masked]>, "Sachin Rai" <[email-masked]>, "Deepak Bhardwaj" <[email-masked]>, "BASHARAT ALI" <[email-masked]> 
Sent: Sunday, 13 December, 2020 18:26:29 
Subject: Re: New Canned Reponses L1 (For Escalation) 

Newsletter 

Hi Team, 

With reference to email: 

Assistance Required: Need to unsubscribe from all newsletters and offers 

Issue Description: The customer reported that he already unsubscribed from the offer and newsletter. However, he is still getting the promotional email from Splash. 
​ 
Kindly unsubscribe the customer's email from all the newsletters and offers. 
​ 
Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Adnan" <[email-masked]> 
Sent: Sunday, 13 December, 2020 12:55:50 
Subject: Fwd: New Canned Reponses L1 (For Escalation) 

From: "Shivani Rani" <[email-masked]> 
To: "Sachin Rai" <[email-masked]> 
Sent: Sunday, 13 December, 2020 12:18:13 
Subject: Fwd: New Canned Reponses L1 (For Escalation) 

From: "Shivani Rani" <[email-masked]> 
To: "saeedurrahman choudhary" <[email-masked]>, "abdallah ahemad" <[email-masked]> 
Sent: Sunday, 13 December, 2020 12:15:31 
Subject: Fwd: New Canned Reponses L1 (For Escalation) 

From: "Shivani Rani" <[email-masked]> 
To: "BASHARAT ALI" <[email-masked]>, "AMIR" <[email-masked]>, "ARUNJAY RAJ" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "ADNAN ARIF" <[email-masked]>, "AHMED ATIAH" <[email-masked]>, "abdallah ahemad" <[email-masked]>, "YAZED ABDULLAH" <[email-masked]>, "MOHAMMED ALMUSTAFA" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]> 
Cc: "Sachin Rai" <[email-masked]>, "Deepak Bhardwaj" <[email-masked]> 
Sent: Saturday, 12 December, 2020 18:28:10 
Subject: Re: New Canned Reponses L1 (For Escalation) 

UAE- https://docs.google.com/spreadsheets/d/1qHNmYRNEkuoZYH4v8bY3T7F4iZJZVkec/edit#gid=815599454 

KSA- https://docs.google.com/spreadsheets/d/1eb-MLc9KpXnBSvvHD3uN5RSrEJIZsWsw/edit#gid=752927399 

From: "Shivani Rani" <[email-masked]> 
To: "BASHARAT ALI" <[email-masked]>, "AMIR" <[email-masked]>, "ARUNJAY RAJ" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "ADNAN ARIF" <[email-masked]>, "AHMED ATIAH" <[email-masked]>, "abdallah ahemad" <[email-masked]>, "YAZED ABDULLAH" <[email-masked]>, "MOHAMMED ALMUSTAFA" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]> 
Cc: "Sachin Rai" <[email-masked]>, "Deepak Bhardwaj" <[email-masked]> 
Sent: Saturday, 12 December, 2020 16:19:54 
Subject: New Canned Reponses L1 (For Escalation) 

Late Shipping 
​ 
Hi Team, 
Problem Statement: Late C&C Shipping 

Order Date : Sep 19, 2020 
Order ID: 
Store Code: 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on 19 Sep, 2020 but still is showing "IN_PROGRESS". 

Please shipped the order on priority so that the customer can collect as soon as possible. 

Thank you for your help! 

Regards, 
CS Team Shivani 
******************************************************************************************************* 

Late Refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Sep 9, 2020 
Order ID: 
RMA: 
Tracking ID: 

Assistance Required: Need urgent Refund 

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Sep 14, 2020. However, the refund still not processed. 

Please check and process the refund. 

Thank you for your help 

Regards, 
CS Team Shivani 

************************************************************************************************************************* 

Late Collection 
​ 
Hi Team, 

Problem Statement: Late collection 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on date. But the item still not collected. 

Please collect the item on priority. 

Regards, 
Shivani 
********************************************************************************************************************* 

Late delivery 

Hi Team, 

Problem Statement: Late delivery 
Order Date : Sep 4, 2020 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent delivery 

Issue Description: The order was shipped on 5 Sep, 2020 but still not delivered to customer. 

Please deliver the order on priority. 

Regards, 
Shivani 

***************************************************************************************************************************** 
Alternate Address 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update delivery address 

Issue Description: Customer share her office address #. Please contact customer on # between . 

Please deliver the order on priority on the updated address. 

Regards, 
Shivani 

***************************************************************************************************************************** 
Alternate Contact number 

Hi Team, 

Order Date: 
Order ID: 
Tracking ID: 

Assistance Required: Need to update phone number 

Issue Description: Customer share her alternate number. Please contact customer on # 

Please deliver the order on priority. 

Regards, 
Shivani 

***************************************************************************************************************************** 
Voucher request 

Hi Team, 

Please create a voucher for the given details: 

Order ID: 
Concept: 
Value: 
Th value: 
Validity: 

Thank you for your help. 

Regards, 
Shivani