Subject: refund approval canned
From: Shivani Rani <[email-masked]>
To: "Mohd Samar. Iqbal" <[email-masked]>, Srishty Lsm <[email-masked]>
Date: Mon, 14 Dec 2020 23:21:35 -0700 (MST)

Hi Team, 

​Ticket: 1390845 

Problem Statement: (Missing items) 
Order Date : Aug 14, 2020 
Order ID: 9797453372 
Delivery Date: Aug 15, 2020 
Tracking ID: FP0815000135 
Assistance Required: Need missing item 

Issue Description: Customer placed order and she did not receive some items in her order. Under the consignment details we can see that all the items has been shipped from our side. 

The missing item​s are: 

162066431 - Juniors - Juniors Cloud Print Comforter - 83x106 cms and cost of it is AED 41 
162066433 - - Juniors Whale Print Comforter and cost of it is AED 41 
158183201 - - Juniors 10-Piece Disposable Changing Mat Set -3 quantity and cost of it is AED ​72 
​ 
The total cost of the missing items is AED 154 

Case history : The customer reached out to us on 18 Aug for missing item issue and we and we have escalated the case to concern team but did not receive any response. 

Customer's history : The customer is with us since 2018 with 17 complete orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Regards, 
Shivani