Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 15:56:45 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hi There,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>You have come through to Centrepoint, a UK based youth homelessness Charity. We are therefore unable to help with this request.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Thank you.</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Best wishes,<br>
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Charlotte<br>
</span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Charlotte Jeffreys<br>
Supporter Care Officer<br>
Centrepoint, 25 Camperdown Street, London E1 8DZ <br>
Tel 0800 23 23 20</span></b>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> mariam mariam &lt;[email-masked]&gt;
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<b>Sent:</b> 14 December 2020 15:46<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Supporter Care &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1683144] - Re: We’ve received your return request.</span>
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<strong><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>This message originated outside of Centrepoint as an external sender.</span></strong><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt">Still waiting for your reply </div>
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<div class="MsoNormal"><a href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>On Sat, 12 Dec 2020 at 1:58 pm, mariam mariam</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal">Any feedback????!!!! </div>
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<div class="MsoNormal" style="margin-bottom:12.0pt">Still waiting for the refund </div>
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<div class="MsoNormal"><a href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>On Mon, 7 Dec 2020 at 10:05 pm, mariam mariam</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal">Good day</div>
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<div class="MsoNormal">I need to know how and when i will receive my refund..as you have received the returned item sine 24/11/2020 </div>
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<div class="MsoNormal"><a href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>On Sun, 22 Nov 2020 at 8:18 pm, Max</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#6D00F6'>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mariam,</span></div>
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Thank you for getting in touch with us.<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We have checked that our courier team has collected your return item and you that your product will take 3-5 business days to reach our warehouse.<br>
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It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 7-10 working days.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"Segoe UI",sans-serif;color:white'>1683144:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1683144