Subject: Ticket Assigned - Conversation with samia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 02:02:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samia samia                    Bot:  Hi again! Bot:  Please enter your name Customer:  samia Bot:  Hi Samia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:10 AM, 12th Dec                   Mohammad                   Hi Samia, Thank you for contacting us. My name is Mohammad. How may I help you?           01:10 AM, 12th Dec                     samia                    I am waiting for my refund           01:11 AM, 12th Dec                     samia                    Hello           01:11 AM, 12th Dec                   Mohammad                   Please tell me the order number ?           01:12 AM, 12th Dec                     samia                    Order no  6246119851           01:13 AM, 12th Dec                   Mohammad                   let me check it please.           01:13 AM, 12th Dec                     samia                    Ok           01:15 AM, 12th Dec                     samia                    ?????           01:16 AM, 12th Dec                   Mohammad                   Your refund will be credited in my credit account           01:16 AM, 12th Dec                     samia                    But when           01:16 AM, 12th Dec                   Mohammad                   Items are with logistics now           01:16 AM, 12th Dec                     samia                    Ok but very slow service           01:16 AM, 12th Dec                     samia                    Waiting from so long           01:17 AM, 12th Dec                   Mohammad                   We need to forward the case to the courier so that they proceed with refund at earliest           01:17 AM, 12th Dec                   Mohammad                   We sincerely apologies           01:17 AM, 12th Dec                     samia                    Ok           01:17 AM, 12th Dec                   Mohammad                   We make you sure it will be done on priority.           01:17 AM, 12th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:17 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1863036