Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 02:01:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request. I need to make a complaint as i have made a return request 12 days ago aand i have received the confirmation message below...and no action have been made till now

Sent from Yahoo Mail on Android 
 
  On Sun, 1 Nov 2020 at 12:39 pm, Max Fashion<[email-masked]> wrote:    
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We’ve received your return request.

Hi Mariam Ghnam, thank you for getting in touch with us. Here’s how your return 1000117873 for order 2000356286 will work.Our delivery partner will pick up your return in around 3-5 business days.
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|  Order Details   |
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Item
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Description
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Total Price
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|  Full Length Trousers with Pocket Detail  |
| Color: Black |
|  Size: 20  |
| Quantity: 1 |

  |  EGP 280  |

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|  Total | EGP 280  |

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1. Box up your return
 
 Please include the invoice, price tags and any warranty information. 
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2. Hand over your return
 
Our delivery partner will pick it up from your doorstep. 
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3. Receive your refund
 
 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1683144