Subject: Ticket Assigned - Conversation with hello i am hasan
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 01:58:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello i am hasan hello i am hasan                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello I Am Hasan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:10 PM, 01st Nov                   Abhishek                   Hi Hasan, Thank you for contacting us. My name is Abhishek. How may I help you?           10:10 PM, 01st Nov                     hello i am hasan                    Ok           10:10 PM, 01st Nov                   Abhishek                   Please elaborate on your query so that we can assist you accordingly.           10:11 PM, 01st Nov                   Abhishek                   Hi, I'm not getting a response from you. Are we still connected?           10:13 PM, 01st Nov                     hello i am hasan                    Yes           10:13 PM, 01st Nov                   Abhishek                   Please elaborate on your query so that we can assist you accordingly.           10:13 PM, 01st Nov                     hello i am hasan                    I returned an item  that I bought it on at the shop           10:15 PM, 01st Nov                     hello i am hasan                    I bought it cash and they said I will receive the money back to my account           10:15 PM, 01st Nov                   Abhishek                   Please share your order number so that we can check the details for you.           10:16 PM, 01st Nov                     hello i am hasan                    But I didn’t receive anything           10:16 PM, 01st Nov                     hello i am hasan                    Ok           10:16 PM, 01st Nov                     hello i am hasan                    6229672224           10:18 PM, 01st Nov                   Abhishek                   May I request you to please stay on-hold while I retrieve the information.           10:19 PM, 01st Nov                   Abhishek                   Thank you for waiting.           10:21 PM, 01st Nov                     hello i am hasan                    Ok           10:21 PM, 01st Nov                   Abhishek                   We have checked that you have placed this order by using your card number ending with 0240.           10:22 PM, 01st Nov                     hello i am hasan                    Yes           10:22 PM, 01st Nov                   Abhishek                   Your refund has been processed on Oct 03, 2020. For your reference the refund id is 169999990003707072.           10:22 PM, 01st Nov                   Abhishek                   This refund is for the cancelled item in your order.           10:24 PM, 01st Nov                   Abhishek                   For your returned item the refund is processed in your online account in my credits.           10:24 PM, 01st Nov                     hello i am hasan                    You mean it has been refunded to my bank account or at my max account           10:24 PM, 01st Nov                   Abhishek                   For your returned item it has been returned to your MAX account in my credits.           10:25 PM, 01st Nov                   Abhishek                   Is there anything else I can help you with?            10:25 PM, 01st Nov                     hello i am hasan                    No it is not           10:25 PM, 01st Nov                     hello i am hasan                    I checked and the only return is the item that you could not found in your store           10:27 PM, 01st Nov                   Abhishek                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto www.maxfashion.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:27 PM, 01st Nov                   Abhishek                   Is there anything else I can help you with?            10:27 PM, 01st Nov                     hello i am hasan                    Yes           10:27 PM, 01st Nov                     hello i am hasan                    I reterend the item on oct 6           10:27 PM, 01st Nov                     hello i am hasan                    How come I receive the money before           10:27 PM, 01st Nov                     hello i am hasan                    Could you please double check           10:28 PM, 01st Nov                   Abhishek                   Yes, we have checked that you have returned the item on Oct 06, 2020 at store and they processed the refund in your max account in my credits. The total refund is for SAR 81.55.           10:28 PM, 01st Nov                   Abhishek                   On Oct 03, 2020, we have processed the refund for the cancelled item in your order.           10:29 PM, 01st Nov                     hello i am hasan                    Yes           10:29 PM, 01st Nov                     hello i am hasan                    Thats right           10:29 PM, 01st Nov                   Abhishek                   Is there anything else I can help you with?            10:29 PM, 01st Nov                     hello i am hasan                    After that on Oct 6           10:30 PM, 01st Nov                     hello i am hasan                    I returned shoes at the store           10:30 PM, 01st Nov                     hello i am hasan                    I buy for it cash           10:30 PM, 01st Nov                   Abhishek                   Yes, we have checked that you have returned the item on Oct 06, 2020 at store and they processed the refund in your max account in my credits. The total refund is for SAR 81.55.           10:30 PM, 01st Nov                   Abhishek                   You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto www.maxfashion.com Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option'           10:30 PM, 01st Nov                     hello i am hasan                    Could please send the money to my bank account           10:31 PM, 01st Nov                     hello i am hasan                    I don’t want it at my credit account           10:32 PM, 01st Nov                   Abhishek                   We sincerely apologize for the inconvenience. However, its not possible for us to reverse the transaction as your refund has been already processed. We will not be able transfer it  to your bank account.           10:33 PM, 01st Nov                   Abhishek                   For your future returns, you can ask the store team to process your refund in your bank account, they will process your refund in your account.           10:33 PM, 01st Nov                     hello i am hasan                    But they didn’t ask           10:33 PM, 01st Nov                   Abhishek                   We sincerely apologize for the inconvenience. However, its not possible for us to reverse the transaction as your refund has been already processed. We will not be able transfer it to your bank account.           10:34 PM, 01st Nov                     hello i am hasan                    They said I will receive it to my bank account           10:34 PM, 01st Nov                     hello i am hasan                    This is not acceptable from a big company like you           10:36 PM, 01st Nov                   Abhishek                   We sincerely apologize for the inconvenience caused to you. However, its not possible for us to refund you in your bank account as your refund has been already processed by store team.           10:36 PM, 01st Nov                     hello i am hasan                    This is not a first time I bought from online           10:36 PM, 01st Nov                     hello i am hasan                    But know you force the customer to buy online to use his money           10:37 PM, 01st Nov                     hello i am hasan                    While this is not acceptable           10:38 PM, 01st Nov                     hello i am hasan                    And if I didn’t not use the money           10:38 PM, 01st Nov                     hello i am hasan                    Thats mean i buy twice for one item           10:38 PM, 01st Nov                   Abhishek                   We will forward your issue to our team and we will check with them to get your refund transferred to your account.           10:40 PM, 01st Nov                   Abhishek                   We will update you for your refund on your registered email id.           10:40 PM, 01st Nov                     hello i am hasan                    Thank you for your help           10:40 PM, 01st Nov                   Abhishek                   You are welcome.           10:40 PM, 01st Nov                   Abhishek                   It was a pleasure assisting you. Thank you for contacting us.           10:41 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640067