Subject: Ticket Assigned - Conversation with asif raza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 01:58:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asif raza asif raza                    Bot:  Hi again! Bot:  Please enter your name Customer:  asif raza Bot:  Hi Asif Raza ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564214723            05:46 PM, 03rd Nov                   Nikhil                    Hi Asif, Thank you for contacting us. My name is Nikhil. How may I help you?           05:46 PM, 03rd Nov                     asif raza                    Dear i have submitted one return request           05:47 PM, 03rd Nov                     asif raza                    4days before but still no response           05:47 PM, 03rd Nov                     asif raza                    Can you check please           05:48 PM, 03rd Nov                   Nikhil                    I will assist you with that.           05:48 PM, 03rd Nov                   Nikhil                    Could you please share your order id so that I can assist you further.            05:48 PM, 03rd Nov                     asif raza                    Order number is 6236585672           05:49 PM, 03rd Nov                   Nikhil                    May I request you to please stay on-hold while I retrieve the information.           05:51 PM, 03rd Nov                     asif raza                    Waiting dear           05:51 PM, 03rd Nov                   Nikhil                    Thank you for holding up            05:51 PM, 03rd Nov                   Nikhil                    I will escalate your concern to the courier team and will ask them to arrange the collection on priority.           05:52 PM, 03rd Nov                   Nikhil                    The collection may take 2-5 working days.           05:52 PM, 03rd Nov                   Nikhil                    Is there anything else I can help you with?            05:52 PM, 03rd Nov                     asif raza                    Yes dear please and ask them to collect after 6pm           05:53 PM, 03rd Nov                     asif raza                    You there??           05:54 PM, 03rd Nov                     asif raza                    Nikhil           05:54 PM, 03rd Nov                   Nikhil                    Yes.           05:57 PM, 03rd Nov                   Nikhil                    I will send your request to them.           05:57 PM, 03rd Nov                     asif raza                    Thank you           05:58 PM, 03rd Nov                   Nikhil                    Is there anything else I can help you with?            05:58 PM, 03rd Nov                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           06:01 PM, 03rd Nov                   Nikhil                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:04 PM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1646988