Subject: Ticket Assigned - Conversation with farhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 01:58:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhan farhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhan Bot:  Hi Farhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561473767            11:45 AM, 08th Oct                   Nitesh                   Hi, Thank you for contacting us. My name is Nitesh. How may I help you?       
     11:46 AM, 08th Oct                     farhan                    Dear           11:48 AM, 08th Oct                     farhan                    I have returned some items but it's still showing return requested           11:48 AM, 08th Oct                     farhan                    And refund also not processed           11:49 AM, 08th Oct                     farhan                    Order#9605067754           11:49 AM, 08th Oct                   Nitesh                   Please allow us  a moment while we check.           11:50 AM, 08th Oct                     farhan                    Okey           11:50 AM, 08th Oct                   Nitesh                   As per the status, it shows pickup has been scheduled by the courier team.           11:51 AM, 08th Oct                     farhan                    And please check that I returned 2 orders to same person on same day in separate boxes but now 1 order items returned and refunded           11:52 AM, 08th Oct         
             farhan                    Yes the order I returned is 9605395225           11:52 AM, 08th Oct                   Nitesh                   Thanks for providing the details.           11:53 AM, 08th Oct                   Nitesh                   Please allow us some moment to check further.           11:53 AM, 08th Oct                     farhan                    And in that order only 3 items I requested but they mixed up some items of the other order because of the some items are same in both orders           11:54 AM, 08th Oct                   Nitesh                   Thanks for confirming the details.           11:54 AM, 08th Oct                   Nitesh                   We have now forwarded your concern to our team to look further and process the refund for returned items.           11:55 AM, 08th Oct                     farhan                    And I like to add that courier guy doesn't have detail about what order he has to collect so I handed over both packages
            11:55 AM, 08th Oct                   Nitesh                   Please be assured, we are looking into it and get it resolved at the earliest.           11:55 AM, 08th Oct                     farhan                    Okey Thanks dear           11:56 AM, 08th Oct                   Nitesh                   You're welcome           11:56 AM, 08th Oct                   Nitesh                   Feel free to reach us of you need further assistance.           11:56 AM, 08th Oct                   Nitesh                   It was a pleasure assisting you. Thank you for contacting us           11:56 AM, 08th Oct                     farhan                    Thanks           11:56 AM, 08th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1564676