Subject: [JIRA] (REL-125905) Refund processed however not reflecting on hybris (Order: 9604815915, RMA: 1000057163)
From: "Venkata Burle (Jira)" <[email-masked]>
To: "shivani.rani" <[email-masked]>
Date: Sun, 29 Nov 2020 07:44:48 +0000

Venkata Burle *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-125905 Refund processed however not reflecting on hybris (Order: 9604815915, RMA: 1000057163) 

Venkata Burle *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjk3MTBkMWFlODhmNDRhMWEwZTQwMTAwY2FmOWNkZGMiLCJwIjoiaiJ9 )

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REL-125905 ( https://landmark.atlassian.net/browse/REL-125905?atlOrigin=eyJpIjoiNjk3MTBkMWFlODhmNDRhMWEwZTQwMTAwY2FmOWNkZGMiLCJwIjoiaiJ9 )

Refund processed however not reflecting on hybris (Order: 9604815915, RMA: 1000057163) ( https://landmark.atlassian.net/browse/REL-125905?atlOrigin=eyJpIjoiNjk3MTBkMWFlODhmNDRhMWEwZTQwMTAwY2FmOWNkZGMiLCJwIjoiaiJ9 )
Updates
Venkata Burle 11:41 am GST Assignee: Neha K [email-masked] Status: To Be Assigned Work In Progress
Comments
Venkata Burle 11:41 am GST

First of all, KIOSK orders will not be refunded back to Credit cards. We issue only credit note. However, Below CSCockpit showing as PG refund due to missing configuration in OMS(ORR project). This is fixed now.

Coming to this order, Could you please discuss with the customer whether he is ok to accept Credit Note for this refund value? If he is not OK, you need to follow-up with finance to refund this amount back to customer bank(Needs to collect customer bank details as well).

View issue ( https://landmark.atlassian.net/browse/REL-125905?atlOrigin=eyJpIjoiNjk3MTBkMWFlODhmNDRhMWEwZTQwMTAwY2FmOWNkZGMiLCJwIjoiaiJ9 )

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