Subject: New Reply Received - Follow up of return refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 17:59:18 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Follow up of return refund  Ticket comment <div>Dear Centerpoint:</div>
<div id="yMail_cursorElementTracker_1605722070269">
<br><div id="yMail_cursorElementTracker_1605722061003">My complaint number is 1553898</div>
<div id="yMail_cursorElementTracker_1605722106528">
<br><div id="yMail_cursorElementTracker_1605721658245">Is there a hope for the return of my refund? Its been too long now waiting on this <br><h1 id="account-section-heading" class="smallerTitle" style='font-size: 18px; margin: 0px; font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.1; color: rgb(31, 33, 35)'>Order number 9602687537</h1>
<div id="yMail_cursorElementTracker_1605721979763"><br></div>
<div id="yMail_cursorElementTracker_1605721933694">I saw it is already in the centerpoint application but not yet credited on my account </div>
<div id="yMail_cursorElementTracker_1605721981433"><br></div>
<div id="yMail_cursorElementTracker_1605721982023">For your viewing, I  attached it and please return it ASAP </div>
<div id="yMail_cursorElementTracker_1605722028407"><br></div>
<div id="yMail_cursorElementTracker_1605722009057">COURIER TRACKING: 46037583480</div>
<div id="yMail_cursorElementTracker_1605722055698"><br></div>
<div id="yMail_cursorElementTracker_1605722056772">Below is my attachment of refund details seen in the application </div>
<div id="yMail_cursorElementTracker_1605722246741">
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card" id="yMail_cursorElementTracker_1605722330983">
<img id="ymail_attachmentId0a3e44a3-84ab-431f-9b3b-a0fbae88444f" class="inline-image-global inlined-image-cid-0a3e44a3-84ab-431f-9b3b-a0fbae88444f" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NzUzMzU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TIFczrRwhVaNj32ZqwHJs-zTEq449dthyWvcgEM35M4" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdf8523e9f-20d9-4f96-b0aa-d64a77d78980" class="inline-image-global inlined-image-cid-f8523e9f-20d9-4f96-b0aa-d64a77d78980" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NzUzMzU3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ONLshzF8GgDaj1buAvBb15rpaMpQMnnGgGq2dQpcyy4" style="width:100%;max-width:800px"><br>
</div>
<div id="yMail_cursorElementTracker_1605722147882"><br></div>Please call for clarification </div>
<div id="yMail_cursorElementTracker_1605722254829"><br></div>
<div id="yMail_cursorElementTracker_1605722255042">Regards,</div>
<div id="yMail_cursorElementTracker_1605722258666"><br></div>
<div id="yMail_cursorElementTracker_1605722258870">Ana Leebeth </div>
<div id="yMail_cursorElementTracker_1605722264161">0501385372<br><br>
</div>
<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 14 Nov 2020 at 11:48 pm, Ana Lee Barbosa</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0852549134"><div>Apology is accepted but I am waiting till now and indeed it is frustrating. I had been patient since September that I returned it, on top of this email followed up calling your customer support but nothing yet happened till now. They were telling last October 27 that it will be treated as urgent within 24 hours and till now no credited return yet into my account. It is already in my application <br><br><div id="yiv0852549134ymail_android_signature"><a rel="noreferrer" id="yiv0852549134ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv0852549134yqt6974407350" id="yiv0852549134yqt64817"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Fri, 13 Nov 2020 at 7:11 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv0852549134"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div>
<div>​Hi Ana,</div>
<div>
<br>Thank you for your continued patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></div></div> </div> </blockquote></div>
</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1657581