Subject: New Reply Received - Follow up of return refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 19:49:12 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Follow up of return refund  Ticket comment <div id="yiv0852549134">
<div id="yMail_cursorElementTracker_1605378030217">I checked my credit in my account and sadly, we exchanged lots of emails without resolving it, I am waiting till now and indeed it is frustrating. I had been patient since September that I returned it, on top of this email followed up calling your customer support but nothing yet happened till now. They were telling last October 27 that it will be treated as urgent within 24 hours and till now no credited return yet into my account. It is already in my centerpoint application that amount is refunded but not yet credited </div>
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<div id="yMail_cursorElementTracker_1605378146875">Again I am attaching the screenshot in the amount of the refund but not yet credited till now in my account from the details below <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId4cc5a4d9-de7d-4e1e-86b0-ae1eb3256218" class="inline-image-global inlined-image-cid-4cc5a4d9-de7d-4e1e-86b0-ae1eb3256218" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NjMxNTI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z3uAmEhrp21c3hRNhAtxdhYQA5qpvcf4jfib_6WWtMw" style="width:100%;max-width:800px"><br>
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<div id="yMail_cursorElementTracker_1605383217856">order number -<span style='color: rgb(31, 33, 35); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px' id="yMail_cursorElementTracker_1605383035932">9602687537</span>
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<div id="yMail_cursorElementTracker_1605383018151"><span style='color: rgb(31, 33, 35); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 18px' id="yMail_cursorElementTracker_1605383037357"><br></span></div>
<div id="yMail_cursorElementTracker_1605378188226">Complaint number- 1553898</div>
<h1 id="account-section-heading" class="smallerTitle" style='font-size: 18px; margin: 0px; font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; line-height: 1.1; color: rgb(31, 33, 35)'><br></h1>
<div id="yMail_cursorElementTracker_1605378197934">Courier Tracking number- 46037583480</div>
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<div id="yMail_cursorElementTracker_1605383289541">Please call if you want to clarify this email</div>
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<div id="yMail_cursorElementTracker_1605383314118">Regards, </div>
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<div id="yMail_cursorElementTracker_1605383321436">Ana</div>
<div id="yMail_cursorElementTracker_1605383325335">0501385372<br><br><div id="yiv0852549134ymail_android_signature"><a rel="noreferrer" id="yiv0852549134ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv0852549134yqt6974407350" id="yiv0852549134yqt64817"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 13 Nov 2020 at 7:11 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv0852549134"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>​Hi Ana,</div>
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<br>Thank you for your continued patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1657581