Subject: New Reply Received - Re: We’ve received your online return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 19:06:19 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div dir="auto">Team,<div dir="auto">Instead of sending automated emails again and again stating my complaint has meen escalated, can you please arrange a call back???????????????????????????????</div>
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<div>On Mon, 9 Nov 2020, 07:17 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Sunitha,</div>
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<div>Thank you for your continued patience.</div>
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<div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have again escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1458086